At ZENORATHI, we strive to ensure complete satisfaction with every purchase. Our Money Back Guarantee policy is designed to provide you with peace of mind and convenience while shopping with us.
Items are eligible for return within 30 days of receipt. To qualify for a return, the product must be unused, in its original packaging, and accompanied by a valid proof of purchase. Please contact our customer service team to initiate a return process.
Certain items are non-refundable. These include, but are not limited to, personalized products, gift cards, and items purchased on final sale. Please verify product details before making a purchase to ensure eligibility for return under our Money Back Guarantee.
To initiate a return, please reach out to ZENORATHI customer support at [email protected] or call us at (123) 456-7890. Upon approval, you will receive a return authorization number and further instructions on how to send your item back to us.
Once your return is received and inspected, we will promptly notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.
If you require an exchange for a different size or color, please contact ZENORATHI customer service. Exchanges are subject to product availability and are processed similarly to returns.
Should you receive a damaged or defective item, please inform us immediately at [email protected]. ZENORATHI will arrange for the return and replacement of the item at no additional cost to you.
We appreciate your business and are committed to providing a seamless shopping experience. Thank you for choosing ZENORATHI.